Return and Refund Policy
Effective Date: August 31, 2026
COMPANY NAME: Beijing Pengluoyiyi Technology Co., Ltd.
COMPANY ADDRESS: No. 38 Yuyang Road, Yukou New Energy Industry Base, Pinggu Park, Zhongguancun Science Park, Pinggu District, Beijing, China
POSTAL CODE: 101206
COUNTRY/REGION: China
This Return and Refund Policy applies to purchases made through alderrally.com.
Alderrally® is owned and operated by Beijing Pengluoyiyi Technology Co., Ltd.
We want our return and refund process to be clear and straightforward. Please review this policy before requesting a return.
Nothing in this policy is intended to exclude, limit, or replace any mandatory consumer protection rights that apply under applicable law.
SECTION 1 — 30-DAY RETURN PERIOD
You may request a voluntary return within 30 days after receiving your order.
The return request must be submitted within this 30-day period.
To request a return, contact:
All returns require prior authorization from Alderrally® customer service.
Please do not send a product back before receiving return approval.
SECTION 2 — ELIGIBILITY FOR VOLUNTARY RETURNS
For a non-quality-related or change-of-mind return, the product must be unused, clean, complete, and in its original condition.
All components, accessories, parts, manuals, and other items originally included with the product should be returned together with the product where applicable.
The customer should also provide reasonable proof of purchase, such as the order number or order confirmation.
Products that show signs of use, installation damage, modification, misuse, missing components, excessive wear, contamination, or avoidable damage may not qualify for a voluntary return.
This section does not limit any mandatory legal rights that may apply to defective, damaged, misdescribed, or non-conforming products.
SECTION 3 — RETURN AUTHORIZATION
All returns must first be approved by our customer service team.
To begin a return, contact:
Please provide your order number, the product you wish to return, and the reason for the return.
We may request photographs or other information where reasonably necessary to evaluate the request.
Do not ship a return before receiving authorization.
Unauthorized returns may be refused or may experience processing delays.
SECTION 4 — RETURN SHIPPING DEADLINE
Once your return request has been approved, the authorized return must be shipped within 3 days after approval.
Please retain reasonable proof of shipment until your return has been processed.
If you are unable to ship the return within the approved period, contact us before the deadline so that we can review the circumstances.
SECTION 5 — CHANGE-OF-MIND RETURNS
If you are returning an eligible product because you changed your mind, ordered the wrong item, no longer want the product, or for another reason that is not caused by Alderrally®, the customer is responsible for the return shipping cost.
For change-of-mind returns, the original outbound shipping charge is non-refundable.
The returned product must satisfy the eligibility requirements described in this policy.
SECTION 6 — DAMAGED ITEMS
If your order arrives damaged, please contact us within 7 days after delivery.
Send your request to:
Please provide your order number, a description of the damage, and photographs or other relevant evidence where reasonably available.
For a verified seller-responsibility issue, Alderrally® will bear the applicable handling costs and may provide an appropriate replacement, reshipment, exchange, or refund, depending on the circumstances.
The 7-day reporting request does not limit any mandatory consumer rights available under applicable law.
SECTION 7 — INCORRECT ITEMS
If you receive a product different from the product you ordered, please contact us within 7 days after delivery.
Provide your order number and reasonable evidence showing the item received.
For a verified incorrect shipment caused by Alderrally®, we will bear the applicable handling costs and arrange an appropriate replacement, reshipment, exchange, or refund.
SECTION 8 — MISSING ITEMS
If your order is missing an item, please contact us within 7 days after delivery.
Provide your order number and identify the item that is missing.
Once the issue has been verified, we may arrange a reshipment, replacement, or refund as appropriate.
For verified seller-responsibility issues, the customer will not be required to bear the applicable handling costs.
SECTION 9 — SELLER-RESPONSIBILITY RETURNS
Where a return or remedy is required because of a verified seller-responsibility issue, including a damaged product, incorrect item, or missing item, Alderrally® will bear the applicable return, replacement, or handling costs.
Depending on the circumstances, we may provide a replacement, reshipment, exchange, or refund.
We may request reasonable evidence before approving the remedy.
SECTION 10 — RETURN ADDRESS
All returns must be authorized before shipment.
The authorized return recipient is:
Beijing Pengluoyiyi Technology Co., Ltd.
Return Address:
No. 38 Yuyang Road, Yukou New Energy Industry Base, Pinggu Park, Zhongguancun Science Park, Pinggu District, Beijing, China
Postal Code:
101206
Country/Region:
China
Return Contact Phone:
+1 (412) 580-5819
The return address is the same as our registered company address.
Please do not send a product to this address before receiving return authorization from our customer service team.
SECTION 11 — RETURN PACKAGING
Customers are responsible for packaging voluntary returns securely so that the product is reasonably protected during return transportation.
Where possible, use suitable protective packaging and include all originally supplied parts and accessories.
Damage caused during return transportation due to inadequate packaging may affect eligibility for a voluntary refund where permitted by applicable law.
SECTION 12 — RETURN INSPECTION
After an authorized return is received, we will inspect the product.
The inspection may include reviewing the condition of the product, included components, accessories, and whether the return meets the applicable eligibility requirements.
If additional information is reasonably required to complete the review, we may contact you.
SECTION 13 — REFUND PROCESSING
If an authorized return is approved after receipt and inspection, we will initiate the refund to the original payment method within 5–10 business days after the returned item is received and inspected.
Once the refund has been initiated, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Additional processing time imposed by your financial institution is outside our direct control.
SECTION 14 — REFUND METHOD
Approved refunds will generally be issued to the original payment method used when placing the order.
If the original payment method cannot accept the refund, we may contact you to determine an appropriate alternative method where legally and operationally permitted.
We do not normally issue cash refunds for purchases made through another payment method.
SECTION 15 — ORIGINAL SHIPPING FEES
For an eligible voluntary change-of-mind return, the original outbound shipping fee is non-refundable.
This rule does not apply where a refund of shipping costs is required by applicable law or where the issue results from a verified seller-responsibility problem.
SECTION 16 — ORDER CANCELLATION
You may request cancellation within 48 hours after placing your order.
To request cancellation, contact:
Please include your order number.
Cancellation is not guaranteed once the order has entered processing, has been packed, has been handed to a carrier, or has already shipped.
If the order can no longer be cancelled, you may request a return after delivery in accordance with this policy.
SECTION 17 — SHIPPING ADDRESS CHANGES
Please review your shipping address carefully before placing an order.
As a general rule, shipping addresses cannot be changed after an order has been placed.
If you discover an error, contact us immediately at:
We may attempt to assist before processing begins, but we cannot guarantee that an address change will be possible.
If an order has already entered processing or shipment, an address change may no longer be available.
SECTION 18 — REFUSED OR UNDELIVERABLE PACKAGES
If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery without an approved return, or otherwise caused the shipment to be undeliverable, we may review the order before issuing any refund.
Reasonable return-shipping or carrier charges caused by a customer-provided address error or an unauthorized refusal may be deducted from a refund where permitted by applicable law.
This section does not apply where the delivery problem was caused by Alderrally® or the carrier and the customer was not responsible.
SECTION 19 — DELIVERY DELAYS
Estimated shipping times are provided in our Shipping Policy.
A shipping delay by itself does not automatically mean that an order is lost.
If your shipment appears significantly delayed, please contact:
We may investigate the shipment with the carrier and provide an appropriate solution based on the circumstances.
SECTION 20 — NON-RETURNABLE CONDITIONS FOR VOLUNTARY RETURNS
A product may be ineligible for a voluntary return if it has been used, installed and damaged, modified, deliberately altered, returned incomplete, contaminated, or damaged after delivery due to misuse or improper handling.
This limitation applies to voluntary returns only and does not remove mandatory remedies for products that were defective, damaged, incorrect, or otherwise legally non-conforming when supplied.
SECTION 21 — PRODUCT COMPATIBILITY
Customers are responsible for reviewing relevant product specifications and compatibility information before ordering.
For motorcycle accessories, compatibility may depend on factors such as motorcycle model, handlebar diameter, wheel size, brake-disc dimensions, electrical voltage, available mounting space, rack configuration, or other specifications.
If you are uncertain about compatibility, you may contact us before placing an order at:
An incorrect compatibility choice by the customer may be treated as a change-of-mind return where the product itself is correct and not defective.
SECTION 22 — INSTALLATION-RELATED RETURNS
For voluntary returns, products should not be returned with damage caused by improper installation, modification, drilling, cutting, wiring changes, or misuse.
If you believe the product itself was defective before or during proper installation, contact us and provide relevant information so that we can review the issue.
Mandatory consumer remedies remain unaffected.
SECTION 23 — EXCHANGES
Where appropriate, we may offer an exchange instead of a refund.
If you would like to request an exchange, contact:
Exchange availability depends on product availability and the reason for the request.
For verified seller-responsibility issues, Alderrally® will bear the applicable handling costs.
For voluntary exchanges not caused by seller error, the customer may be responsible for applicable return shipping costs.
SECTION 24 — LOST RETURN PACKAGES
For voluntary returns, we recommend using a return shipping method that provides tracking or other reasonable proof of shipment.
We are not responsible for a voluntary return package that does not reach the authorized return address where the loss is caused by the return carrier selected by the customer, except where applicable law provides otherwise.
Please retain your shipping receipt or tracking information until the return has been fully processed.
SECTION 25 — REFUND STATUS
If you have received confirmation that a refund has been initiated but do not see the refund in your account, please first allow the normal processing period required by your bank or payment provider.
If the expected processing period has passed, contact:
and include your order number.
SECTION 26 — CHARGEBACKS AND PAYMENT DISPUTES
If you have a problem with an order, we encourage you to contact our customer service team first so that we can attempt to resolve the issue.
Nothing in this policy prevents you from exercising rights available through your payment provider or applicable law.
Fraudulent or abusive payment disputes may be investigated where permitted by law.
SECTION 27 — MANDATORY CONSUMER RIGHTS
Our 30-day voluntary return policy is separate from any mandatory legal rights you may have.
Nothing in this policy is intended to exclude, restrict, waive, or replace consumer rights or remedies that cannot lawfully be excluded.
Where applicable consumer protection law provides stronger rights for defective, damaged, misdescribed, incorrect, or non-conforming products, those mandatory rights will continue to apply.
The 7-day damaged, incorrect, or missing-item reporting request is intended to help us resolve problems quickly and does not override mandatory legal rights.
SECTION 28 — INTERNATIONAL CUSTOMERS
Alderrally® ships worldwide from China.
International customers may have mandatory consumer rights under the laws applicable to their place of residence.
Nothing in this policy is intended to remove those rights.
For international orders, applicable customs duties, import taxes, and VAT associated with the original shipment are borne by Alderrally® as described in our Shipping Policy.
SECTION 29 — POLICY CHANGES
We may update this Return and Refund Policy from time to time to reflect changes to our operations, shipping practices, return procedures, products, legal requirements, or other business needs.
Updated versions will be posted on this page with a revised effective or update date where appropriate.
Changes will not retroactively remove rights that have already accrued where prohibited by applicable law.
SECTION 30 — CONTACT INFORMATION
Questions about returns, refunds, damaged products, incorrect items, missing items, cancellations, or this policy may be sent to:
Beijing Pengluoyiyi Technology Co., Ltd.
Customer Service Email:
service@alderrally.com
Customer Service Phone:
+1 (412) 580-5819
Return Contact Phone:
+1 (412) 580-5819
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Registered and Return Address:
No. 38 Yuyang Road, Yukou New Energy Industry Base, Pinggu Park, Zhongguancun Science Park, Pinggu District, Beijing 101206, China
Postal Code:
101206
Country/Region:
China