Return and refund policy
Alderrally® Return & Refund Policy
At Alderrally®, we want you to shop for fashion accessories, jewelry, home décor, lifestyle essentials, seasonal favorites, gift items, and other boutique finds with confidence. This Return & Refund Policy explains how returns, exchanges, damaged items, and refunds are handled.
1. Return Eligibility
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition as received
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The product must be unused, unworn, and undamaged
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All original parts, accessories, tags, inserts, and components must be included
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The item must be returned in its original packaging
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A receipt or proof of purchase is required
Boutique products that show significant signs of wear, use, washing, alteration, stains, odors, scratches, misuse, missing tags, or damage caused after delivery may not qualify for return.
2. How to Start a Return
To request a return, please contact us at:
When contacting us, please include:
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Your order number
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The product name
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The reason for your return
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Photos of the product if the item is damaged, defective, incomplete, or incorrect
If your return request is approved:
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We will provide a return shipping label, when applicable
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You will receive detailed instructions explaining how and where to send your package
Important
Products sent back without first contacting Alderrally® and receiving return authorization may not be accepted.
If you have any questions regarding your return, please contact:
3. Damages & Issues
Please inspect your Alderrally® order as soon as it arrives.
If your fashion accessory, jewelry piece, home décor item, lifestyle product, seasonal item, gift, or other Alderrally® boutique product arrives:
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Damaged
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Defective
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Missing parts
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Incorrect
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Significantly different from what you ordered
Please contact us as soon as possible so our customer support team can evaluate the issue and provide an appropriate solution.
For damaged or defective products, we may request clear photographs of:
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The product
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The damaged or defective area
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The original packaging
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The shipping label
This information helps us review and resolve your issue more efficiently.
4. Exceptions / Non-Returnable Items
Certain products or conditions may not qualify for return, including:
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Customized or personalized products
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Products that have been modified or altered after delivery
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Items showing signs of wear, washing, use, stains, odors, or damage
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Jewelry or accessories returned with missing components, packaging, tags, or parts
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Products that cannot be safely or hygienically resold after use
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Personal-care or hygiene-sensitive items that have been opened or used, where applicable
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Hazardous materials, flammable liquids, gases, or restricted products
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Original shipping fees paid at checkout, unless otherwise required by law
We may also not accept returns on:
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Final-sale items
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Gift cards
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Certain limited-edition or clearance items clearly marked as non-returnable at the time of purchase
If you are unsure whether your Alderrally® product qualifies for a return, please contact us before sending it back.
5. Exchanges
The fastest way to receive a different Alderrally® product, color, style, or size is to:
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Request a return for the original item
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Return the item according to the instructions provided
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Once the return is accepted, place a new order for the replacement product
This process helps ensure the product, style, size, or color you want remains available and can be shipped without unnecessary delays.
6. European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable consumer protection laws.
To qualify:
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The product must be unused, unworn, and in substantially the same condition in which it was received
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All original components, accessories, and tags should be included
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The item should be returned in its original packaging where reasonably possible
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Proof of purchase is required
Certain legally recognized exceptions may apply, including customized, personalized, sealed hygiene-sensitive, or other excluded goods where permitted by applicable law.
This right applies independently of our standard 30-day return policy where required by applicable law.
7. Refunds
Once we receive and inspect your returned Alderrally® product, we will notify you regarding the status of your refund.
If your return is approved:
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The refund will be issued to your original payment method
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Please allow up to 10 business days for the refund to be processed after approval
Please note that your bank, credit card provider, PayPal, or other payment service may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Return Shipping
A return request must be approved by Alderrally® before any product is shipped back.
When applicable, we will provide:
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A return shipping label
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The authorized return destination
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Packing instructions
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Any additional return requirements
Please do not send products to an address found on the original shipping package unless our customer support team specifically instructs you to do so.
Unauthorized returns may not be processed.
Please package returned products carefully to help prevent damage during transportation. Where possible, use the original packaging or another secure shipping container.
9. Incorrect Items
If you receive a product that is different from the item, style, size, color, or quantity shown in your order confirmation, please contact us as soon as possible.
Please provide:
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Your order number
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A photograph of the item received
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A photograph of the product label or packaging, where applicable
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A brief description of the issue
Our team will review the information and provide an appropriate solution.
10. Missing Items
If your order contains multiple products and one or more items appear to be missing, please first check your shipping confirmation, as certain items may occasionally be shipped separately.
If you believe an item is missing from your shipment, please contact:
Include your order number and the name of the missing product so our team can review the shipment.
Alderrally® Return Commitment
We want every Alderrally® customer to feel confident when choosing fashion accessories, jewelry, home décor, lifestyle essentials, seasonal collections, gifts, and other thoughtfully selected boutique pieces from us.
Our return process is designed around:
✔ Clear return instructions
✔ Responsive customer support
✔ Fair handling of damaged or defective products
✔ Straightforward refund processing
✔ Careful review of incorrect or missing items
✔ Reliable service from purchase to after-sales support
Whether you're shopping for yourself, refreshing your home, or choosing a thoughtful gift, we want your Alderrally® experience to feel simple and reassuring from beginning to end.
Alderrally®
Thoughtfully Curated for Everyday Living.
For return or refund assistance: