Shipping policy
Effective Date: August 31, 2026
COMPANY NAME: Beijing Pengluoyiyi Technology Co., Ltd.
COMPANY ADDRESS: No. 38 Yuyang Road, Yukou New Energy Industry Base, Pinggu Park, Zhongguancun Science Park, Pinggu District, Beijing, China
POSTAL CODE: 101206
COUNTRY/REGION: China
This Shipping Policy applies to orders placed through alderrally.com.
Alderrally® is owned and operated by Beijing Pengluoyiyi Technology Co., Ltd.
This policy explains our shipping origin, processing times, delivery estimates, shipping fees, international charges, tracking, address rules, delivery issues, and related customer service procedures.
Nothing in this Shipping Policy is intended to limit mandatory consumer rights available under applicable law.
SECTION 1 — SHIPPING ORIGIN
Orders placed through Alderrally® are shipped from China.
Our shipping origin does not change the identity of the seller or any mandatory consumer rights that may apply to your purchase.
SECTION 2 — ORDER PROCESSING TIME
Orders are generally processed within 1–3 business days after payment confirmation.
Business days do not include weekends or public holidays.
Order processing time is separate from shipping transit time.
Additional processing time may occasionally be required because of payment verification, inventory availability, unusually high order volume, public holidays, carrier disruptions, security checks, or other circumstances outside our reasonable control.
SECTION 3 — SHIPPING DESTINATIONS
Alderrally® ships to all 50 U.S. states.
We also provide worldwide international shipping.
We do not impose a general restriction on special address types. However, successful delivery remains subject to the ability of the selected carrier or local postal service to service the address provided by the customer.
Customers are responsible for providing a complete and deliverable shipping address at checkout.
SECTION 4 — UNITED STATES SHIPPING TIME
For orders shipped to the United States, estimated transit time after dispatch is approximately:
7–15 business days
This estimate applies after the order has completed processing and has been shipped.
Delivery time may vary due to carrier operations, weather, public holidays, peak shopping periods, local delivery conditions, customs-related procedures where applicable, incorrect addresses, or other circumstances beyond our reasonable control.
SECTION 5 — INTERNATIONAL SHIPPING TIME
For orders shipped outside the United States, estimated transit time after dispatch is approximately:
10–20 business days
International shipping times may vary by destination, carrier, customs procedures, local postal service, and other circumstances outside our reasonable control.
These timeframes are estimates and are not guaranteed delivery dates.
SECTION 6 — SHIPPING FEES
For orders with a discounted merchandise subtotal of US$29.97 or less, a flat standard shipping fee of: US$2.99 per order will apply.
For orders with a discounted merchandise subtotal greater than US$29.97, standard shipping is: Free.The free-shipping threshold is calculated using the merchandise subtotal after discounts have been applied.
Unless otherwise stated at checkout, taxes, duties, cancelled items, refunded items, gift-card value, and other non-merchandise amounts do not count toward the free-shipping threshold.
SECTION 7 — FREE SHIPPING CALCULATION
Free shipping is based on the merchandise subtotal after applicable discounts.
For example, if the original merchandise total is above US$29.97 but a discount reduces the qualifying merchandise subtotal to US$29.97 or less, the order may be charged the standard US$2.99 shipping fee.
If the discounted merchandise subtotal remains greater than US$29.97, free standard shipping applies.
SECTION 8 — CUSTOMS DUTIES, IMPORT TAXES AND VAT
For international orders, applicable customs duties, import taxes, and VAT associated with the shipment are borne by Alderrally® / Beijing Pengluoyiyi Technology Co., Ltd.
Customers are not expected to separately pay these charges where they apply to the shipment.
If you receive an unexpected request for customs duties, import taxes, or VAT relating to an Alderrally® shipment, please contact us at service@alderrally.com before making payment where reasonably possible.
SECTION 9 — ORDER TRACKING
Where tracking information is available, it will generally be provided after the order has been shipped.
Tracking information may require additional time to become active after the carrier receives the parcel.
A temporary delay in tracking updates does not necessarily mean that the shipment is lost or has stopped moving.
If tracking has not updated for an unusually long period, contact us at:
Please include your order number.
SECTION 10 — SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please review your name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and other relevant delivery details before checkout.
Incorrect or incomplete address information may cause delays, failed delivery, or return of the package.
SECTION 11 — SHIPPING ADDRESS CHANGES
As a general rule, shipping addresses cannot be changed after an order has been placed.
If you discover an error, contact us as soon as possible at:
We may attempt to assist before the order has entered processing, but an address change cannot be guaranteed.
Once the order has been processed, packed, handed to the carrier, or shipped, the delivery address may no longer be changeable.
SECTION 12 — ORDER CANCELLATION
You may request cancellation within 48 hours after placing your order.
To request cancellation, contact:
Please provide your order number.
Cancellation is not guaranteed once an order has entered processing, has been packed, has been handed to a carrier, or has already shipped.
If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.
SECTION 13 — DELIVERY ESTIMATES
Any delivery date or delivery window shown on our website, in an order confirmation, or by a carrier is an estimate unless expressly stated otherwise.
Delivery may be delayed by weather conditions, transportation interruptions, customs procedures, local postal operations, public holidays, carrier capacity, security checks, natural events, incorrect delivery information, or other circumstances outside our reasonable control.
We do not guarantee arrival on a particular date unless such a guarantee is expressly stated in writing.
SECTION 14 — DELAYED SHIPMENTS
If your shipment appears delayed beyond the normal estimated delivery period, contact:
Please include your order number.
We may review tracking information, contact the carrier, or take other reasonable steps to investigate the shipment.
A shipping delay does not automatically mean that the order is lost.
SECTION 15 — LOST SHIPMENTS
If tracking information or a carrier investigation indicates that a shipment has been lost, please contact us.
We may require reasonable information to verify the delivery issue.
For a verified lost shipment that is not attributable to incorrect information supplied by the customer, we may provide an appropriate reshipment, replacement, or refund depending on the circumstances.
Mandatory consumer rights remain unaffected.
SECTION 16 — DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact us within 7 days after delivery.
Send your request to:
Please provide your order number, a description of the damage, and photographs or other relevant evidence where reasonably available.
For a verified seller-responsibility issue, Alderrally® will bear the applicable handling costs and may provide a replacement, reshipment, exchange, or refund.
The 7-day reporting request does not limit mandatory consumer rights available under applicable law.
SECTION 17 — INCORRECT ITEMS
If you receive a product different from the product you ordered, contact us within 7 days after delivery.
Please provide your order number and reasonable evidence showing the item received.
For a verified incorrect shipment caused by Alderrally®, we will bear the applicable handling costs and arrange an appropriate replacement, exchange, reshipment, or refund.
SECTION 18 — MISSING ITEMS
If your order is missing an item, contact us within 7 days after delivery.
Please provide your order number and identify the missing product.
Once the issue has been verified, we may provide a reshipment, replacement, or refund as appropriate.
For verified seller-responsibility issues, the customer will not be required to bear the applicable handling costs.
SECTION 19 — DELIVERY CONFIRMATION
A carrier may mark a package as delivered based on its delivery records or scanning system.
If your tracking information shows “Delivered” but you cannot locate the package, please first check the delivery location, mailbox, building reception, household members, neighbors where appropriate, or other secure areas where the carrier may have left the parcel.
If the package still cannot be located, contact us at service@alderrally.com so that we can review the available information.
SECTION 20 — REFUSED SHIPMENTS
If a customer refuses delivery without prior authorization and without a verified seller-responsibility issue, the package may be returned to us.
Where permitted by applicable law, reasonable return transportation costs caused by an unauthorized refusal may be deducted from any applicable refund.
This does not apply where refusal was reasonably necessary because of a verified seller-responsibility issue or where applicable law provides otherwise.
SECTION 21 — UNDELIVERABLE SHIPMENTS
A package may be returned to us if the carrier cannot complete delivery because of an incorrect address, incomplete address, unavailable recipient, delivery restriction, or other delivery problem.
If a shipment is returned because of inaccurate or incomplete customer-provided information, we may contact you to determine whether reshipment is possible.
Additional shipping charges may apply where the failed delivery was caused by customer-provided information and where permitted by applicable law.
SECTION 22 — SPECIAL ADDRESS TYPES
We do not impose a general prohibition on special address types.
However, delivery to PO boxes, military addresses, remote areas, forwarding addresses, or other special address formats depends on whether the applicable carrier can service the address.
If a particular address cannot be serviced, we may contact you to request an alternative delivery address or, where appropriate, cancel and refund the affected order.
SECTION 23 — MULTIPLE-PACKAGE ORDERS
Some orders may be shipped in more than one package.
If an order is divided into multiple shipments, packages may arrive on different dates and may have separate tracking numbers.
Receiving only part of a multi-package order does not necessarily mean that items are missing.
If you believe a shipment is incomplete after all tracking numbers show delivery, contact service@alderrally.com.
SECTION 24 — SHIPPING TO INTERNATIONAL DESTINATIONS
International customers are responsible for providing accurate delivery information in a format accepted by their local postal or carrier system.
International delivery may take longer because of customs procedures, local carrier operations, import processing, or other destination-specific requirements.
Applicable customs duties, import taxes, and VAT associated with the shipment are borne by Alderrally® as stated in this policy.
SECTION 25 — SHIPPING RESTRICTIONS
We currently provide worldwide shipping and do not maintain a general excluded-country list.
However, an order may be declined or cancelled if shipping becomes impossible or unlawful because of carrier restrictions, sanctions, legal restrictions, transportation disruptions, or other circumstances outside our reasonable control.
If we cannot ship a paid order, we will refund the applicable amount to the original payment method.
SECTION 26 — FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
We are not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, transportation interruptions, carrier failures, public emergencies, government actions, customs delays, war, civil disturbance, or similar events.
Nothing in this section limits rights that cannot lawfully be excluded under applicable consumer law.
SECTION 27 — RETURNS AFTER DELIVERY
Eligible voluntary returns may be requested within 30 days after delivery.
All returns require prior authorization from our customer service team.
Once a return is approved, the authorized return must be shipped within 3 days after approval.
For change-of-mind returns, the customer is responsible for return shipping costs and original outbound shipping charges are non-refundable.
For full details, please review our Return and Refund Policy.
SECTION 28 — RETURN ADDRESS
All returns require prior authorization.
The authorized return recipient is:
Beijing Pengluoyiyi Technology Co., Ltd.
Return Address:
No. 38 Yuyang Road, Yukou New Energy Industry Base, Pinggu Park, Zhongguancun Science Park, Pinggu District, Beijing, China
Postal Code:
101206
Country/Region:
China
Return Contact Phone:
+1 (412) 580-5819
Please do not send a return before receiving approval from our customer service team.
SECTION 29 — REFUNDS RELATED TO RETURNS
After an authorized return is received and inspected, approved refunds will be initiated to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
For complete refund terms, please review our Return and Refund Policy.
SECTION 30 — MANDATORY CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, waive, or replace mandatory consumer rights available under applicable law.
Where applicable consumer protection law provides stronger or additional rights relating to delivery, shipping delays, lost goods, damaged goods, or other shipping matters, those mandatory rights remain available to you.
SECTION 31 — CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to shipping carriers, delivery regions, processing times, shipping fees, customs practices, operational requirements, or applicable law.
Updated versions will be posted on this page with a revised effective or update date where appropriate.
Changes will not retroactively remove rights that have already accrued where prohibited by applicable law.
SECTION 32 — CONTACT INFORMATION
Questions regarding shipping, delivery, tracking, address issues, damaged shipments, incorrect items, missing items, or this Shipping Policy may be sent to:
Beijing Pengluoyiyi Technology Co., Ltd.
Customer Service Email:
service@alderrally.com
Customer Service Phone:
+1 (412) 580-5819
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Registered Address:
No. 38 Yuyang Road, Yukou New Energy Industry Base, Pinggu Park, Zhongguancun Science Park, Pinggu District, Beijing 101206, China
Postal Code:
101206
Country/Region:
China